Customer Service

Buy, Trade and Consignment Items

Customers who are looking to sell their used items to Ellwood Epps Sporting Goods have three options:
  1. Buy - Epps will purchase used items for 60% [2] of their Used Retail Value [1].
  2. Trade - If a customer is looking to trade a used item, Epps offers 70% [2] of the Used Retail Value [1] in the form of an in-store credit applied to the customer's account. Any portion of this credit may be used at any time toward the purchase of any item at Ellwood Epps, or applied to any orders made in the future.
  3. Consignment - If a customer is consigning a used item, Epps offers 80% [2] of the Used Retail Value [1] if that value is $999.99 or less; or 85% [2] if that value is $1,000.00 or more. All consignments are paid in the form of a cheque mailed to the consignor once the item has been sold.

  1. Used Retail Value - An item's Used Retail Value (URV) is based on its overall condition as well as past selling prices for identical or similar firearms.
  2. Minimum Return - Ellwood Epps Sporting Goods requires a minimum return of $75.00 on all items traded through the stores. Therefore the percentages listed above will be adjusted to meet this minimum dollar amount.

Firearm Storage

Customers can store their firearms in storage facilities provided by Ellwood Epps. This service allows firearms of all classifications -- Prohibited, Restricted and Non-Restricted -- to be securely stored at our site for any length of time.

The pricing rate for storage is $35.00 per firearm per 6-month period. This amount is payable at the beginning of each 6-month period.

Contact Ellwood Epps for more details.

Shipping & Delivery - Within Canada

When purchasing a firearm from Ellwood Epps: Some notes you should be aware of:
  • New firearms can be ordered if they are not in stock.
  • Firearm prices do not include taxes or shipping charges.
  • All items purchased must be paid in full before the items leave the store.
  • Cancellation of orders will result in a 10% restocking fee.
  • On returned items, shipping charges will not be refunded.

Shipping & Delivery - Exporting to USA

Information required for exporting a firearm to the United States:
  1. Locate a Federal Firearms License (FFL) dealer willing and licensed to import a rifle/shotgun. If needed, we can assist with locating a FFL dealer.
  2. Complete ATF Form 6 and 6a via the FFL dealer.
    Note: Most dealers will charge $50 to $80 for this service.
  3. Wait for the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) to approve the permit. This can take anywhere from 12 to 30 weeks.
  4. Send the approved permit to us via mail or courier. We will then forward it to the Canadian government with our application for export and de-registration. This typically takes 2-6 weeks. There is a $50.00 (CAD) charge for this service, plus an additional $35.00 (CAD) for Prohibited firearms.
  5. Once these steps have been completed, the firearm can be shipped to the US. Unfortunately, US law requires the firearm be shipped by Air. The approximate cost for a handgun is $95.00 and $160.00 for a rifle or shotgun.
    Note: The ATF dealer must be willing to pick up the parcel at their nearest International airport.

Due to the time frame involved, we must insist on full payment for the firearm before the export process will commence.

Shipping & Delivery - Importing from USA

There are special costs involved with importing firearms from the US to Canada.
  • Export Fee (from exporter in the USA): 3% of the firearm's value, or $500 (whichever is greater)
  • Freight charges
  • Canadian Brokerage Fees: 3.5% of the firearm's value
  • Canadian Taxes: 13% of the firearm's value
  • Duty: 10% of the firearm's value if it is not manufactured in the USA
Some important notes:
  • You must make sure the firearm can be legally exported from the US.
  • You must make sure the firearm can be legally imported into Canada.
  • The US seller must be paid for the cost of the firearm before it can be sent to the US exporter.

Return Policy

Can used items be returned for a refund?
Yes. Customers have up to 30 days to return any used item.

Can new items be returned for a refund?
Possibly. New items are covered by the manufacturer's warranty policy. Warranties differ from manufacturer to manufacturer. Please consult the manufacturer or ask a sales rep for warranty details.

Is there a restocking fee on new and used items?
Yes, 10%.

Can special orders be cancelled?
Yes. There is a 10% cancellation fee.

Can an order be cancelled if it has already been shipped?
No. Once an order has been invoiced it is then treated as a return item.

Is the shipping cost refundable?

Is the shipping insurance refundable?

If an item can be returned, does it have to be in the original packaging?
Yes. It must also be in its original condition.

Layaway Policy

Please note:
  • Only items greater than $200 in value can be placed on layaway.
  • No more than three items may be placed on layaway.
  • To qualify for layaway, a deposit of one third (33%) of the total price of the purchase must be paid up front.
  • Cancellation of the layaway will result in a 10% restocking fee.
  • Items may be placed on layaway for a maximum of three (3) months.
  • Failure to pay for purchased items in full after three (3) months will result in the forfeit of the deposit.
  • There is no layaway for "AS IS" firearms.

Firearm Photos

Epps is willing to send photos of firearms via email, with these conditions:
  • Please restrict your photo inquiries to two firearms per customer per day. This will help us serve all customers in a timely manner.
  • We do not take photos of new firearms. These pictures can be found on the manufacturer's website.
  • No pictures are available for "AS IS" firearms.

Firearm Conditions

NewNot previously sold at retail; in the same condition as received from the manufacturer.
MintPreviously sold at retail level, but new in every other respect.
ExcellentNo noticeable marring of wood or metal, bluing near perfect.
Very GoodIn perfect working order, no appreciable wear on working surfaces, no corrosion or pitting, only minor surface dents or scratches.
GoodIn safe working condition, with minor wear on working surfaces, no broken parts, and no corrosion or pitting that could interfere with normal operation.
FairWell worn, perhaps requiring replacement of minor parts or adjustments which should be indicated in advertisement, may have corrosion or pits, albeit not enough to render firearm inoperable.
PoorMajor and minor parts replaced; major replacement parts required and extensive restoration needed, wood badly scratched, bruised, cracked or broken.
As IsMajor and minor parts replaced; major replacement parts required and extensive restoration needed, wood badly scratched, bruised, cracked or broken. Some parts may be missing. There is no layaway on As Is firearms, there is no warranty, all sales are final, and no pictures are available.

Please Note: There is a 30 day warranty on firearms in Good to Mint condition. Firearms in New condition are covered by their manufacturer's warranty, only. There is no warranty on firearms in Fair, Poor or As-Is condition.

Please Note: Return freight is not covered on warranty guns.

  • Full-automatic firearms
  • Sawed-off rifles or shotguns with barrel length less than 457mm (18 inches); this does not apply to firearms manufactured with short barrels
  • Sawed-off rifles or shotguns with overall length less than 660mm (26 inches); this does not apply to firearms manufactured with short stocks or short barrels
  • Handguns with a barrel less than 105mm (4.14 inches), except specifically listed competition handguns which are restricted
  • Handguns in caliber .25 or .32, except specifically listed competition handguns which are restricted
  • Silencers
  • Large capacity magazines for a semi-automatic center-fire firearm. What constitutes "large capacity" varies; as a general rule, the maximum capacity is 5 rounds for long guns, 10 rounds for handguns "commonly found in Canada", and 5 rounds for handguns "not commonly found in Canada." Magazines for rimfire cartridges, the 8-round clips used in the M1 Garand, and 10 round Lee Enfield rifle magazines are exempted by name from this prohibition
  • Any of a long list of firearms specifically listed as prohibited. With few exceptions, if it has a remotely military appearance, it is prohibited
  • Replicas of firearms
  • Any type of Taser or other firearm that discharges a dart or other object carrying an electrical current.
  • Handguns which are not prohibited, including the competition handguns listed here.
  • Semi-automatic center-fire firearms with a barrel length less than 470mm (18.5 inches) which are not prohibited
  • Firearms, which can be fired when reduced to a length of less than 660mm (26 inches) by folding/telescoping/etc., which are not prohibited
  • Any of a list of firearms specifically listed as restricted. The most notable entries are the AR-15 and variants, which stand out as being military-appearance firearms which are not prohibited, and a list of competition handguns which are exempted from being prohibited in spite of their characteristics. A list can be found here.
  • Shotguns and rifles which are not restricted or prohibited
  • The M1 Garand and Lee Enfield rifles, which otherwise would be prohibited due to their large capacity clip or magazine.
  • Some military-appearance firearms (including some similar to the AR-15)
Antique firearms
  • Any firearm other than a handgun manufactured before 1898 that was not designed to discharge rim-fire or center-fire ammunition and that has not been redesigned to discharge such ammunition, or any firearm that is prescribed to be an antique firearm

First Nations Point-of-Sale Tax Credits

First Nations customers will be credited the Ontario component of the HST on purchases if applicable. A valid Certificate of First Nations Status card is required and must be presented at the time of the sale.

The credit will be applied directly for 'in-store' purchases only. To receive a credit for phone, email or online purchases, customers should pay the tax at the time of purchase and then apply for a rebate using the 'GST189 General Application for Rebate of GST/HST' form (gst189-13e.pdf).